Customer Service 1
It’s all about awesome service
Service that Sizzles is about service delight and creating loyalty through mindset change of the service provider. This program empowers the person to have the service mindset, first and foremost and gives the tools using NLP to excite their customers through a customized approach. This program deals with the confidence of the service provider, knowing that they can address the needs of their customers through service communication. This also addresses dealing with difficult customers and levelling up customer experiences through their own personal commitment to be a part of their organization’s service culture.
Customer Service 2
More tools in your arsenal for out of this world service
This program is a level up program of CS1 and is required support to enhance the skills and tools, not just the mindset to serve. This program utilizes a framework to create reliability and believability through managing expectations and delivering superior service, Assurance through competent communication, Tangibles through engaging sensory experiences that make people see, hear and feel great service, Empathy through understanding their customers and Responsiveness through on-your-toes service which enables the provider to respond accordingly to the changing needs of an evolving customer.
Professional Effectiveness 1
Building a strong Professional foundation
PEF1 is about Business Communication—Email, Call Handling, SMS, Video Conferencing, Call Conferencing, Handling Meetings and any form of verbal or non-verbal communication within an organization and its stakeholders. This is about levelling up ones’ professionalism in carrying the company’s name in day to day interactions and transactions.
Professional Effectiveness 2
Reinforcing the Professional bedrock with additional tools
PEF2 is about Professional Branding which aligns a personal brand with a company’s brand. Each company has its own culture and its own look and this defines how each individual represents the entire company. Etiquette and protocols of how employees should carry themselves in business and social events with clients will be discussed so that they would know what to do in situations that require a more polished decorum. In line with this, this program also deals with Power Dressing which is beyond styling and fashion, but more so, business fashion that is targeted towards the company’s branding.
Professional Effectiveness 3
Targeting your priorities
The focus of this program is on Time and Priority Management. This will provide tools for time management and understanding the values behind prioritization.
Innovation with Lateral Thinking
Developing a habit of thinking outside the box
Lateral thinking is a process of generating ideas and solving problems by looking at a problem or situation from a different, sometimes unorthodox perspective. It provides people with the ability to think creatively or “outside the box.”Lateral thinking takes us away from traditional logical modes of thinking and re-programming established patterns and set notions within the parameters of logic and practicality. Lateral thinking tools give a deliberate, step by step process that results in innovative thinking. It is created within a process for innovation and solutions. By using these unconventional thinking techniques, you can generate creative solutions that you may not have seen or considered before.
Make every move purposeful
Developing the way we think strategically is about training participants how to be more observant, seeing options, patterns and making connections of things to come up with more viable problem-solving tools. This adapts the mindset of curiosity and the desire to learn more and will teach how information, no matter how nonsensical, may be used to look at things as strategies for results.
Powered Up Sales 101
Leveling up your sales force
Powered Up Sales will equip participants on how to calibrate and understand their clients and their needs so that the relationship will be beyond transactional. From the Sales Cycle and putting effective engagement methods from finding clients to approaching them for the first time, setting meetings, asking questions, communicating solutions and closing the sale, we integrate Neuro-linguistic Programming Tools which will help an individual overcome call reluctance, to increase client engagement and prevent client’s “buyer’s remorse”.
Powered Up Sales 102
Putting your customer first
From Powered Up Sales 101, this program focuses on Client Intimacy and Account Management, this program solidifies the learning to make sure that clients are continuously engaged. This focuses on case studies, role-playing and application of Neuro-Linguistic Programming tools on conditioning both the salesperson and the client for better intrapersonal and interpersonal communication. This will enhance the motivation of a salesperson as he aligns with the purpose and the WHY of selling. This empowers with passion, clarity of values, beliefs and strategies for selling.
Bringing out mutual best case scenarios
This program is about being able to negotiate, mediate, facilitate agreements to achieve win-win results. Persuasion is required in negotiations for agreements to come into place. This will enable the leader to facilitate dialogues across different stakeholders as well as prevent bottlenecks in moving forward just because people are not in agreement.
Finance for Non Finance
Easy to digest and effective resources to understand finance
This course provides managers with a basic understanding of financial management. It demonstrates how to read and understand key elements of financial statements and reports, such as balance sheets, income statements and cash flow statements. Participants also learn how to apply basic financial and accounting principles to budget preparation and analysis.